Frequently Asked Questions
Everything you need to know about our eco-friendly cleaning solutions.
How do I use Dropps laundry and dishwasher pods?
Simply place one pod directly into the drum of your washing machine or the detergent dispenser of your dishwasher before adding your items. Do not place pods in the liquid drawer of your laundry machine.
Are Dropps products safe for sensitive skin?
Yes, our Sensitive Skin & Baby collection is clinically tested to be hypoallergenic and is free from dyes and perfumes, making it ideal for those with allergies or skin sensitivities.
Is your packaging plastic-free?
We are committed to a plastic-free future. Our products are shipped in recyclable, compostable cardboard boxes that serve as both the product container and the shipping box to minimize waste.
What is your shipping policy?
We offer carbon-neutral shipping on all orders. Standard shipping typically takes 3-7 business days within the contiguous United States. Subscription orders always receive free shipping.
Can I manage or cancel my subscription?
Absolutely. You can pause, skip, or cancel your subscription at any time through your account dashboard. We also send a reminder email a few days before your next shipment is processed.
What should I do if I am not satisfied with my order?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, please contact our customer support team within 30 days of delivery to initiate a return or exchange.