Returns & Exchanges
At Dropps, we want you to be completely satisfied with your eco-friendly home care products, which is why we offer a 30-day risk-free trial on all first-time orders. If our sustainable solutions aren't a perfect fit for your household, we'll make it right with a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to begin the process within 30 days of delivery.
Select Resolution
Choose whether you would like to receive a full refund to your original payment method or exchange your item for a different scent or formula.
Prepare the Package
Print your prepaid shipping label and secure it to the original compostable packaging to ensure your return remains as low-waste as possible.
Receive Your Refund
Once our warehouse receives and inspects the returned items, we will process your refund or ship your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing